What is Return Policy?
November 22, 2022 2023-07-22 5:50At Ajaera, we believe in a straightforward and hassle-free Return Policy. If you encounter any issues with your purchase, you have the option to raise a Return Request via the “My Orders” section under your “My Account” tab on our website. Alternatively, you can reach out to us at care@ajaerabymadsway, and we will make every effort to address and resolve the issue promptly.
Please note that returns are only applicable in the case of a manufacturing defect, which must be brought to our attention immediately upon delivery, along with a photograph and package opening video for reference. The returned product must be in its original condition.
Refunds for eligible returns will be processed within 5-7 working days through the same payment source used during the initial purchase.
Kindly be aware that we can only accept Return Requests filled within 48 hours of receiving the product. This ensures that we can promptly attend to your concern and offer the best possible resolution.
We value your satisfaction and strive to deliver a positive shopping experience. If you have any further inquiries or require assistance, do not hesitate to contact us. Thank you for choosing Ajaera!