Is my purchase eligible for exchange, and how do I exchange my purchase?
November 22, 2022 2023-07-22 5:50Please note that returns or exchanges will not be possible under the following circumstances:
- The return request is initiated after more than 48 hours from the date of delivery.
- The item(s) of the order have been used or damaged.
- Tags of the items were removed or damaged.
- The product has been customized based on your request.
We strive to provide the best service and product quality to our customers. If you encounter any issues or have questions about our return policy, kindly reach out to our customer support team. We are here to assist you and ensure a satisfying shopping experience. Thank you for your understanding.
All the products have been made in the finest hand-woven fabrics and materials. Many of the processes are manually done. Irregularities which may occur are characteristic of the handcrafted process and are not counted as a defect in the product.
Note – If ANY of the products delivered has a genuine quality/manufacturing defect, is broken/damaged, or a wrong product is delivered to you, please write to us at care@ajaerabymadsway.com along with the photograph of the product and video of package opening. We will try to replace the product/issue a credit note/initiate a refund depending on the scenario. Any complaint that is reported after 2 days of delivery will not be accepted.
And any products purchased on sale will not be eligible for any return/refund/exchange unless you have received them in a broken/damaged condition.