Is my purchase eligible for exchange, and how do I exchange my purchase?

Please note that returns or exchanges will not be possible under the following circumstances: The return request is initiated after more than 48 hours from the date of delivery. The item(s) of the order have been used or damaged. Tags of the items were removed or damaged. The product has been customized based on your request. We strive to provide the best service and product quality to our customers. If you encounter any issues or have questions about our return policy, kindly reach out to our customer support team. We are here to assist you and ensure a satisfying shopping experience. Thank you for your understanding. All the products have been made in the finest hand-woven fabrics and materials. Many of the processes are manually done. Irregularities which may occur are characteristic of the handcrafted process and are not counted as a defect in the product. Note - If ANY of the products delivered has a genuine quality/manufacturing defect, is broken/damaged, or a wrong product is delivered to you, please write to us at care@ajaerabymadsway.com along with the photograph of the product and video of package opening. We will try to replace the product/issue a credit note/initiate a refund depending on the scenario. Any complaint that is reported after 2 days of delivery will not be accepted. And any products purchased on sale will not be eligible for any return/refund/exchange unless you have received them in a broken/damaged condition.

What is Return Policy?

At Ajaera, we believe in a straightforward and hassle-free Return Policy. If you encounter any issues with your purchase, you have the option to raise a Return Request via the "My Orders" section under your "My Account" tab on our website. Alternatively, you can reach out to us at care@ajaerabymadsway, and we will make every effort to address and resolve the issue promptly. Please note that returns are only applicable in the case of a manufacturing defect, which must be brought to our attention immediately upon delivery, along with a photograph and package opening video for reference. The returned product must be in its original condition. Refunds for eligible returns will be processed within 5-7 working days through the same payment source used during the initial purchase. Kindly be aware that we can only accept Return Requests filled within 48 hours of receiving the product. This ensures that we can promptly attend to your concern and offer the best possible resolution. We value your satisfaction and strive to deliver a positive shopping experience. If you have any further inquiries or require assistance, do not hesitate to contact us. Thank you for choosing Ajaera!

We at Ajaera, follow a very stringent quality check process and make sure to provide our customers with the highest quality products. We do not follow a refund policy and do not offer a refund on any orders. However, incase our customers have received a damaged product. For any exchange / return requests please write to us on care@ajaerabymadsway.com

EXCHANGE/ RETURN - Ajaera by Madsway

Is my purchase eligible for exchange, and how do I exchange my purchase?
Please note that returns or exchanges will not be possible under the following circumstances:
1. The return request is initiated after more than 48 hours from the date of delivery.
2. The item(s) of the order have been used or damaged.
3. Tags of the items were removed or damaged.
4. The product has been customized based on your request.
We strive to provide the best service and product quality to our customers. If you encounter any issues or have questions about our return policy, kindly reach out to our customer support team. We are here to assist you and ensure a satisfying shopping experience. Thank you for your understanding. All the products have been made in the finest hand-woven fabrics and materials. Many of the processes are manually done. Irregularities which may occur are characteristic of the handcrafted process and are not counted as a defect in the product. Note - If ANY of the products delivered has a genuine quality/manufacturing defect, is broken/damaged, or a wrong product is delivered to you, please write to us at care@ajaerabymadsway.com along with the photograph of the product and video of package opening. We will try to replace the product/issue a credit note/initiate a refund depending on the scenario. Any complaint that is reported after 2 days of delivery will not be accepted. And any products purchased on sale will not be eligible for any return/refund/exchange unless you have received them in a broken/damaged condition.
What is Return Policy?
At Ajaera, we believe in a straightforward and hassle-free Return Policy. If you encounter any issues with your purchase, you have the option to raise a Return Request via the "My Orders" section under your "My Account" tab on our website. Alternatively, you can reach out to us at care@ajaerabymadsway, and we will make every effort to address and resolve the issue promptly. Please note that returns are only applicable in the case of a manufacturing defect, which must be brought to our attention immediately upon delivery, along with a photograph and package opening video for reference. The returned product must be in its original condition. Refunds for eligible returns will be processed within 5-7 working days through the same payment source used during the initial purchase. Kindly be aware that we can only accept Return Requests filled within 48 hours of receiving the product. This ensures that we can promptly attend to your concern and offer the best possible resolution. We value your satisfaction and strive to deliver a positive shopping experience. If you have any further inquiries or require assistance, do not hesitate to contact us. Thank you for choosing Ajaera!

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EXCHANGE/ RETURN

EXCHANGE/ RETURN

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