FREQUENTLY ASKED QUESTIONS (FAQs)

Support

  • We would love to assist you with any queries or information you need. You can reach out to us: 📞 Call: +91-9667321358 🕒 Timings: 11:00 AM – 6:00 PM 📧 Email: care@ajaerabymadsway.com
  • To reset your password:
    1. Go to the Login or Account page on our website.
    2. Click on “Forgot Password”.
    3. Enter your registered email address.
    4. You’ll receive a link to create a new password. (Note: The link will expire in 10 minutes for security purposes.)
  • To register with Ajaera by Madsway: Click on the ‘Register’ button on the top-right corner of the website. Fill in your email ID and create a secure password to get started.
  • No, it’s not mandatory to have an account to shop with us. However, creating an account offers a smoother and more personalised experience. You’ll be able to view your order history, track orders, and save items to your wishlist.
  • Your Ajaera Account lets you manage your personal and order information conveniently. With it, you can:
    1. Add or edit personal details like your name, email ID, and phone number.
    2. Change your password
    3. Check your order history and status
    4. Create and manage your Wishlist
    If you have further questions or need help at any step, don’t hesitate to reach out. We’re always here to assist you!

Shipping & Delivery

  • All orders placed on Ajaera by Madsway are delivered via trusted courier partners to ensure safe and timely delivery. Once dispatched, your order will be delivered to the shipping address provided at checkout. We aim to process and dispatch orders within 3-4 working days, excluding weekends and public holidays.
  • Currently, we offer standard shipping only. While we do not have an express shipping option at the moment, we ensure swift dispatch within 3-4 business days of order confirmation. If you have any urgent requests, feel free to reach out to us at 📧 care@ajaerabymadsway.com and we will do our best to assist you.
    • Flat Shipping Rate: ₹100 across India, regardless of the number of items.
    • Free Shipping: On all orders above ₹5000.
    • Taxes & Duties: All applicable taxes (including GST) are included in the product price.
    • Dispatch Time: Orders are dispatched within 2–3 working days unless otherwise specified in the product description.
    • Delivery Time: Standard delivery timelines may vary between 3–7 business days depending on your location.
    Please note: Saturdays, Sundays, and public holidays are not considered business days for shipping purposes.
  • Once your order is dispatched, you will receive a confirmation email containing your tracking number and courier partner details. You can use this information to monitor your shipment’s progress on the courier’s tracking portal. If you haven’t received the tracking details within the expected timeframe, feel free to contact us at 📧 care@ajaerabymadsway.com or +91 9667321358
  • While we would love to reduce shipping wherever possible, orders placed separately are processed individually. If you would like your orders to be combined, please email us at care@ajaerabymadsway.com within 2 hours of placing the second order, and we will do our best to assist—subject to order status and processing timelines.

Payments

    • If the payment has been deducted but you haven’t received a confirmation email:
    • Please wait a few minutes – sometimes, confirmations are delayed due to network issues.
    • Check your spam/junk folder.
    • If it’s been more than 30 minutes, please email us at care@ajaerabymadsway.com
    • with a screenshot of the payment receipt or transaction ID. We’ll verify and confirm your order status.
  • Currently, we do not support split payments across two cards. Each order must be paid using a single payment method. What if my card has been charged multiple times for the same order? In the rare case that your card has been charged more than once for the same order: Please contact us immediately at care@ajaerabymadsway.com with proof of duplicate charges (e.g., bank statement or transaction ID). Once verified, the extra amount will be refunded to the original payment method within 5–7 working days.
  • Once you’ve selected your item(s) at Ajaera by Madsway, you can complete your purchase using any of the following secure payment methods:
    • Credit Cards (Visa, MasterCard, American Express, etc.)
    • Debit Cards
    • Net Banking
    • UPI (Google Pay, PhonePe, Paytm, etc.)
    • Wallets (where applicable)
    All transactions are processed through trusted and encrypted payment gateways to ensure your information remains safe and confidential.               Note: We currently do not offer Cash on Delivery (COD) for our products.

Product Availability

  • If you’re unable to find a product on our website, it may currently be out of stock or temporarily unavailable. We frequently update our collections, so the item might return soon or be part of a limited edition release.
  • This usually means that the product went out of stock while it was in your cart. Since we work with limited stock and handcrafted collections, availability can change quickly.
  • You can easily find a product on the Ajaera by Madsway website by using the search bar at the top of the page. Simply type in keywords like the product name, type, collection, or fabric, and press enter. You can also browse through different categories, collections, or use filters such as size, color, and price to narrow down your search.
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